Plans and minimum commitments
Residential pricing includes up to two cans. Restaurant and commercial pricing includes up to three cans.
- Monthly: $30 per month residential or $60 per month commercial, with a three-month minimum commitment. The base minimum is $90 residential or $180 commercial, paid in three monthly installments.
- Quarterly: $45 every three months residential or $90 every three months commercial, with a one-year minimum commitment. The base minimum is $180 residential or $360 commercial, paid in four quarterly installments.
- One-time / on-demand: $65 residential or $130 commercial per visit. There is no recurring commitment or automatic renewal.
Minimum commitments start with the initial subscription billing period shown in your signup confirmation. Base minimums exclude additional cans, additional cleaning days, and any applicable taxes disclosed at checkout.
Additional cans and cleaning days
For residential service, each can beyond the two included costs $10, regardless of container type. An additional cleaning day costs $20. For restaurant and commercial service, each can beyond the three included costs $20 and an additional cleaning day costs $40. Review the selected extras and final total before paying.
Payment and automatic renewal
Payment is collected before service. Jobatory manages signup and service details, and Stripe processes payment. Review your first payment and recurring billing dates at checkout.
Monthly plans automatically renew each month and quarterly plans automatically renew every three months unless cancelled under the policy below. After the initial minimum commitment, renewal continues at the same billing frequency; a new three-month or one-year minimum does not begin with each renewal.
For quarterly automatic renewals, we will send a written renewal reminder 15–45 days before renewal, stating the renewal date and how to cancel. Any changes to renewal terms will be clearly disclosed in the renewal notice before they take effect.
How cancellation works
You can request cancellation at any time. If you cancel during the initial minimum commitment, renewal stops when that commitment ends. Scheduled payments and service continue through the remainder of the commitment.
For example, cancelling a monthly plan during the first month stops renewal after the third month. Cancelling a quarterly plan during the first quarter stops renewal after the fourth quarter. After the minimum commitment, cancellation stops renewal at the end of the current paid billing period.
To cancel, call or text (919) 210-9408, or email walker@binrenewnc.com. Include the name and service address on the account and request cancellation before the next renewal you want to stop. We will confirm the effective cancellation date and any remaining scheduled payments.
A cancellation request does not automatically reverse an earlier payment. Contact us about a billing error, missed service, or a refund request so we can review the specific issue. These terms do not limit any rights or remedies available under applicable law.
Service access and scheduling
Service is subject to availability at your address and confirmation of your cleaning date. Provide your collection schedule, bin count, and access instructions at signup. Leave bins empty and accessible at the curb or another location agreed with Bin Renew. Most wheelie-style trash and recycling bins are supported; tote-style bins are not.
Contact us if trash collection is delayed, access changes, or you need to adjust an appointment. We will coordinate the available service arrangements with you. A scheduling change does not by itself cancel a recurring plan.
Questions or service concerns
Contact Walker Lilley at walker@binrenewnc.com or (919) 210-9408 for questions about these terms, a charge, or your cleaning service.